1. Scope
a) This privacy policy relates to The Policy Institute Pty Ltd ACN 683 004 506 (“TPI”).
b) The policy explains how TPI collects, holds, uses, discloses and protects your personal information. It also explains how you may update your personal information that TPI holds and how you may make a complaint about how TPI has handled that personal information.
c) By accessing TPI’s website, or using TPI’s services, you consent to TPI collecting, holding, using and disclosing your personal information as described in this policy.
2. Collection of personal information
a) The information that TPI collects depends on the nature of your interaction with TPI.
b) When you access TPI’s website, TPI may collect technical and navigational information, such as device type, browser type, internet protocol addresses, pages visited, average time spent, user journeys and demographics and the time and date of access. Such information is collected anonymously and is used by TPI to analyse the efficiency of its marketing and publicity efforts as well as the design and functionality of the website.
c) TPI may collect your name, address, phone number, email address and postcode when you complete or sign up to publications available on or through this website or indirectly through emails, forms, face-to-face or electronic meetings, registration and attendance at seminars, business cards, online inquiries and telephone conversations, as well as through the website, blogs and social media channels which may involve the use of cookies. You should be able to control your browser setting to limit or exclude the collection of cookies by TPI; however, if you do so, you may not be able to use certain features of the website.
4. Disclosure of personal information
a) TPI may disclose your personal information (including in certain limited circumstances, your sensitive information) to:
a member of the TPI group (ie, any related body corporate of TPI);
any party where TPI is required or authorised to do so by law; and
Courts and tribunals as well as governmental or regulatory bodies and agencies, or a law enforcement body or agency.
c) TPI may provide links to websites operated by third parties. TPI makes no representations or warranties in relation to the privacy practices of any third party or third-party website and TPI is not responsible for the privacy policies or the content of any third party or of any third-party website. If you visit a third-party website, including through a link on this website, the third-party website will be governed by its own terms of use, including privacy policies.
5. Accessing and correcting personal information
If you require access to, or wish to update or correct your personal information, please contact TPI’s privacy officer:
Business Address: Level 31, 35 Collins Street Melbourne VIC 3000
Mail: As above
Telephone: (+613) 8656 5700
Email: officeoftheceo@policyinstitute.org.au
Privacy Officer: Arita Economou, Business Manager, Policy Institute Australia
a) If you believe that your personal information that TPI holds is inaccurate, incomplete or out-of-date, you should contact TPI’s privacy officer at the above details to correct the information. TPI will require you to verify your identity and to specify what information you wish to have access to.
b) TPI will endeavour to promptly update any personal information that is inaccurate, incomplete or out-of-date. If TPI does not agree that the personal information is inaccurate, incomplete or out-of-date, TPI will notify you in writing of the reasons to refuse any correction or update. TPI will also notify you of what you can do if you are not satisfied with TPI’s response.
6. Protecting personal information
a) TPI will take reasonable steps to protect your personal information that we hold from misuse, loss, unauthorised access, interference, unauthorised modification or unauthorised disclosure.
b) TPI has physical, electronic and procedural safeguards to protect such personal information, for example by use of physical security and restricted access to electronic records. Access to information stored electronically is restricted to TPI employees whose job purpose requires access. TPI also requires all employees to maintain the confidentiality of client information except as otherwise required by law.
7. Eligible data breach
In such a circumstance, TPI performs an assessment to determine if there has been an ‘eligible data breach’ whereby the access or disclosure of the personal information is likely to result in serious harm to the individuals to whom the information relates. If TPI determines there has been an ‘eligible data breach’, then the individuals affected will be notified as soon as practicable of the details of the breach and the recommended steps to take in response to it. If required, TPI will also inform the Office of the Australian Information Commissioner at the same time.
8. Privacy related complaints
a) If you have any questions about privacy-related issues or wish to complain about a breach of your privacy or the handling of your personal information by TPI, please contact TPI’s privacy officer (details above).
b) TPI may ask you to lodge your complaint in writing.
c) Any complaint will be investigated by the privacy officer and you will be notified of the making of a decision about your complaint as soon as is practicable after it has been made, usually 30 days.
d) If TPI is unable to resolve your complaint satisfactorily or your concerns about TPI’s handling of your personal information, you can contact the Office of the Australian Information Commissioner:
GPO Box 5288
Sydney NSW 2001
Email: enquiries@oaic.gov.au
Tel: 1300 363 992
www.oaic.gov.au
9. Updates to this policy
1. TPI will review this policy from time to time to take account of new laws and technology, changes to TPI’s operations and practices, and the changing business environment.
2. The most current version of this policy is located at The Policy Institute and can also be obtained by contacting TPI’s privacy officer at the above address.
